Message to Our Community
“While the entire Penn community weeps, and our hearts are filled with sadness for this senseless loss of life, we should remember the importance of Penn’s commitment to doing our part to create a more inclusive and mutually respectful environment and society free from discrimination and deprivation.” Dr. Amy Gutmann
CAPS recognizes the psychological and physical impact racism and the traumatic consequences that bearing witness to these injustices have on our Black students, students of color and on our entire community.
Please reach out to us, our campus resources and your loved ones for support. Racial trauma is real. CAPS has a diverse staff with various identities and we are here to support you.
Additional Resource: Coping With Racial Trauma
CAPS is still here to support you
Together apart: we remain a community during these challenging times. We can connect with you either via phone or video conference, as well as in person. If you have been receiving care through CAPS, your counselor will continue to communicate with you about your needs moving forward. If you are looking to initiate care, we remain committed to offering you free and confidential support as your need determines.
Your mental health and COVID-19
Aetna is waiving copays for Telehealth services until June 4th, thus allowing students to connect with network providers without additional charge. Please use the following link to access details of your Aetna coverage: https://shs.wellness.upenn.edu/psipinsurance/. For additional helpful resources to guide you during this unpredictable time, see our COVID-19 page.
Temporary new hours and new location
While the CAPS office is temporarily closed, our clinicians are available through telehealth from 9:30 am to 4:30 pm Monday to Friday. We also have a clinical presence at Student Health from 9:30 am to 1:30 pm Monday to Friday. All students are encouraged to call in advance should you wish to be seen in person: dial 215-898-7021 and press 2 to speak to the Front Desk.
A clinician is always available by phone, 24 hours a day, 7 days a week by dialing 215-898-7021 and pressing 1.
Let’s Talk is now virtual
We continue to be available during the same hours, with the exception of evening hours on Tuesday and Thursday. If you would like to connect with a Let’s Talk counselor, call 215-898-7021, press option 2, and let our front desk representative know that you would like to connect with the Let’s Talk counselor. They will ask you for your name, email, phone number and location in order to connect you to our counselor. You may indicate a preference for phone or videoconferencing.
Remember: Someone is always available, 24/7
Wherever you are, simply dial 215-898-7021 and press 1 to talk to a clinician 24 hours a day, 7 days a week.
Remember to have your PennID number ready in order to make an appointment.
The CAPS staff is mourning the loss of Dr. Gregory Eells, our Executive Director. Greg’s leadership and compassion for others has made a lasting impact on us all, across the Penn community and at counseling centers around the country. He was loved and respected by us and so many others who knew him. We come together in knowing that he is missed and that his life and contribution is meaningful.
Continue to seek us out if you need mental health care, lean on each other, and reach out to members of our Penn community if you need help. As we are here for each other, we are here for you.
REGULAR OFFICE HOURS:
MONDAY | FRIDAY 9:00AM – 5:00PM
TUESDAY | WEDNESDAY | THURSDAY 9:00AM – 7:00PM
SATURDAY 10AM – 3PM
Please bring your PennCard to show to the building guard on your way to our suite.